We love to let everyone know about healthy ceramic nonstick. Here’s a quick rundown of some fast facts, the most common questions, and some things that are just good to know.
Ceramic nonstick
WHAT IS THERMOLON™?
All GreenPan products are coated with Thermolon™. This was the first and best ceramic nonstick coating to be launched on the market in 2007. Since then, we’ve created eight generations of Thermolon™. Each is manufactured without forever chemicals known as PFAS and without any Lead or Cadmium. The raw materials, or precursors, are derived from Silicon Dioxide (not to be confused with silicone, which is a type of semi-conductor), which of course originates from sand. The precursor materials join up to form sprayable solution. The liquid part is mainly water. After spraying onto the pans, the coating is then cured in an oven at a relatively low temperature. As a result, the curing process requires 60% less heating energy versus conventional nonstick pans, which means 60% fewer CO2 emissions.HOW SAFE IS THERMOLON™?
The absence of forever chemicals in our pans means they won’t release toxic fumes, even if you accidentally overheat your pan. Thermolon™ can withstand temperatures up to 850°F/450°C, something that would not be safe to do with some conventional nonstick frypans. Thermolon™ has been certified by third party testing labs as conforming to international regular food contact standards set by the US FDA (USA Food & Drug Administration) and by EU regulators. As the innovators of ceramic nonstick, we continue to create dynamic cookware for our consumers all over the world.HOW IS YOUR CERAMIC NONSTICK COATING MADE?
It starts with sand-derived raw materials, which we turn into a solution and spray onto the pan without the need for glues or numerous PFAS additives. We’ve cut out the toxins—PFAS, PFOA, Lead, and Cadmium—so you can cook without worry.IS YOUR COATING PTFE?
No, PTFE is a PFAS, and we do not use any PFAS including PTFE or PFOA in our coatings. Thermolon™ starts out with raw materials, which are derived from Silicon Dioxide, SiO2, which originally came from sand.DOES THERMOLON™ HEAT FASTER THAN OTHER COATINGS?
Thermolon™ ceramic nonstick is a better heat conductor than conventional nonstick coatings. We recommend that you cook on a lower heat setting than you would do with a conventional nonstick pan. This will prevent your food from burning.
ENVIRONMENT
ARE YOUR PANS REALLY GREEN?
Our coating is free of PFAS, PFOA, lead, and cadmium, so you can breathe easy. The curing process for our coating also creates 60% fewer CO2 emissions in comparison with the curing of conventional nonstick coatings. Our factory generates 30% of its power from the solar panels on the roof and it also has its own wastewater treatment plant to keep our water clean and reuse water wastewater in many other processes in the factory.ARE YOUR PANS SAFE FOR PETS?
We always use our Thermolon™ ceramic nonstick coating on our cookware, which is totally free of PTFE and other PFAS, Cadmium and Lead. Whereas your pan will not release any toxic fumes even when overheated, it is highly recommended to keep pets and birds well away from the kitchen when cooking. Food and cooking oils when overheated can be a source of fumes that are toxic for pets, particularly for our feathered friends.WHAT ARE THESE PANS MADE OF?
That depends on the collection. GreenPan uses a wide range of materials, including hard anodized aluminum and 3-ply stainless steel. Each of our product pages will detail the pan’s construction.WHERE ARE GREENPAN PRODUCTS MADE?
All our products are manufactured in our own factories we own in Italy and in China. Unlike most cookware companies, we own our factory, and we carefully control the process. We’ve won numerous awards for our environmental safety, our worker satisfaction, and our overall standards. Our factory has its own wastewater treatment plant and 18% of our factory’s energy comes from solar panels on the roof. We also have our own in-house research and development team working towards the next advancements in healthier and better cooking.
QUICK CARE
HOW SHOULD I CARE FOR MY COOKWARE?
To maximize performance use low to medium heat, silicone & wood utensils, and oil or butter. To clean, use a soft sponge with warm, soapy water. Let it cool before washing and store safely.CAN I USE METAL UTENSILS?
While our coating is tough, nylon, bamboo, silicone, and wood utensils will preserve your pan’s coating and keep it like new longer.ARE YOUR PANS DISHWASHER SAFE?
Most collections are, but hand washing is recommended to help your coating last longer. Check packaging or your collection’s page for care recommendations.MY PAN’S SURFACE IS SCRATCHED, IS THAT A PROBLEM?
Scratches, dents, pits or chips in the coating won’t affect the safety or performance of your pan.HOW CAN I DEEP CLEAN MY PAN?
For the interior: Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a restoring sponge (melamine) on the warm surface, this should do the trick. For the exterior: Mix baking soda and a little water to form a smooth paste; then use kitchen paper to rub the paste over the stained area (exterior surfaces only).
USING OILS
SHOULD I USE OILS?
Definitely! After all, it tastes better and helps distribute heat more efficiently. Remember—some fats burn at lower temperatures and burnt on oils can make for a sticky pan. Technically, you could fry without oil, but we don’t recommend it. For high-heat frying, we recommend oils with a high smoke point (e.g. peanut oil, grapeseed oil, etc.). Avoid all oils in spray form, as the tiny particulates will heat up quickly and burn, creating a layer of carbonization on your pan. We recommend cooking at a low to medium temperature to avoid burning oils and creating a sticky pan.WHAT TYPE OF OIL SHOULD I USE?
Oils with high smoke points are best. What are those? Refined coconut oil, Ghee (clarified butter), canola oil, and grapeseed oils are great examples. When cooking with oils, we recommend keeping the temperature on low to medium. Burned oils can create a layer of sticky carbonization on your pan, resulting in the loss of nonstick performance. For information on carbonization, please refer to our Care & Use page. Avoid all oils in spray form, as the tiny particulates will heat up quickly and burn, creating a layer of carbonization on your pan. This will leave a layer on the coating and will affect the nonstick performance of the pan.WHAT DO I DO WITH BURNT ON OILS?
If your pan gets a little too hot, your oil can burn, which creates sticky spots on your pan. But don’t worry, you can get rid of them with a melamine sponge and a bit of warm water. To avoid burning oils altogether, you should cook on low to medium heat and use an oil with a high smoke point like canola oil or grapeseed oil.
COOKING WITH GREENPAN
WHAT STOVETOPS CAN I USE MY PANS ON?
Most GreenPan cookware works on all stovetops, except induction. Pans with our Magneto™ induction bases work on all stovetops, including induction, as does any stainless steel collection. Check your packaging for more information or refer to our product pages.IS GREENPAN INDUCTION COMPATIBLE?
Many of our collections are induction compatible. All our stainless steel collections are, as well as any collection with our Magneto™ induction base, which is specially designed for optimized performance on all stovetops. Check our product pages from specific product features and compatibilities.CAN I PUT MY PAN IN THE OVEN?
Yes, ceramic nonstick cookware is oven safe. For specific temperature restrictions, such as with a Phenolic handle, please refer to your packaging or your collection’s page. If you are unsure, please contact us for clarification customercare.us@greenpan.com.
PURCHASING
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept most major credit and debit cards, PayPal, Google Pay, Shop Pay, and Klarna Installment Pay.WHERE DO YOU SHIP?
We deliver to addresses in the 50 United States and Puerto Rico. We do not ship to PO and APO boxes. We cannot ship to Canada, South America or the US Virgin Islands. We apologize for any inconvenience.HOW MUCH DOES SHIPPING COST?
Shipping to the 48 continental US states is a standard flat rate of $5.99. Receive free standard shipping to the continental United States when you spend $125 or more (excl. sales tax). Shipping to Hawaii, Alaska and Puerto Rico is a flat rate of $30 on all orders. All orders are shipped 100% carbon neutral. We support agroforestry initiatives, such as Freres Biochar Project, Mississippi Alluvial Valley Project, and Indus Delta Mangrove Restoration Project, among others, that remove CO2 from the air and promote a flourishing ecosystem. This offsets 100% of the environmental impact of the CO2 emissions created by shipping your order.WHERE IS MY ORDER SHIPPING FROM?
Your order will ship from our East or West Coast Distribution Center based on delivery location and product availability. All orders are shipped 100% carbon neutral. We support agroforestry initiatives, such as Freres Biochar Project, Mississippi Alluvial Valley Project, and Indus Delta Mangrove Restoration Project, among others, that remove CO2 from the air and promote a flourishing ecosystem. This offsets 100% of the environmental impact of the CO2 emissions created by shipping your order.WHEN WILL I RECEIVE MY ORDER?
We will ship your order as soon as possible within 1-5 days of receipt. Standard shipping takes 5-8 business days from date of shipment.HOW DOES SHIPPING PROTECTION WORK?
Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:Lost – Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.Stolen – Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.Damaged – Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.
All claims can be filed here.Claims can be filed 24/7 and replies are typically received within 24 hours.
TRACKING & RETURNS
WHERE IS MY ORDER?
When your order ships you will receive a tracking number in your shipping email. If you’d like to keep an eye on where your package is, or need help with your delivery, you can reach out to the carrier directly or check their tracking site. We ship through FedEx Ground. If you have any questions about where your package is, feel free email us at customercare.us@greenpan.com.WHEN CAN I START TRACKING MY ORDER?
You can start tracking your order 24 hours after it ships.WHAT IS YOUR RETURN POLICY?
Consumers may return their unused products within 60 days after receiving. We kindly accept returns for products that are unused and in original packaging. Due to the nature of the item, cookbooks cannot be returned and are final sale. The shipping cost of returning unwanted purchases to GreenPan is the responsibility of the consumer. To return an item, please contact us at customercare.us@greenpan.com for further instructions.WHAT IF I HAVE AN ISSUE WITH MY ORDER?
To get in contact with us regarding any issues with your order, please call us at 877-926-6526 Mon – Fri from 9:00am – 5:30pm EST or send us an email at customercare.us@greenpan.com with your order number. All emails will be responded to within 24 business hours.WHAT IS YOUR REPLACEMENT POLICY?
If any defect is identified by our Consumer Services department, we will replace your pan with something of equal or greater value. Refunds are not applicable.